Privacy policy

Garage Floor Tiles Uk is a trading name of Express Matting Services Limited (Company No. 07000887). Our website is hosted on Shopify, which provides the e-commerce platform we use to sell our products and services online.

This Privacy Policy describes how Garage Floor Tiles Uk collects, uses, and discloses your personal information when you visit our website at Garage Floor Tiles Uk, use our services, or make a purchase from us, and how you can exercise your privacy rights.

Please read this Privacy Policy carefully. By using our website and services, you acknowledge that you have read and understood this policy.

1. Information We Collect

Information You Provide Directly

When you visit our store, place an order, create an account, or contact us, we may collect the following personal information:

  • Name, billing address, and delivery address
  • Email address and telephone number
  • Payment information (processed securely via Shopify Payments or our payment processor — we do not store full card details)
  • Order history and purchase details
  • Communications you send us, including customer service enquiries

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

  • IP address, browser type, and operating system
  • Pages viewed, time spent on pages, and referring URLs
  • Cookies and similar tracking technologies (see our Cookie section below)

2. How We Use Your Information

Garage Floor Tiles Uk uses your personal information to:

  • Process and fulfil your orders, including sending order confirmations and delivery updates
  • Manage your customer account
  • Respond to your enquiries and provide customer support
  • Send you marketing communications where you have given consent or where we have a legitimate interest to do so
  • Improve our website, products, and services
  • Comply with legal obligations, including fraud prevention and tax requirements

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties only where necessary to deliver our services:

  • Shopify Inc. — our e-commerce platform provider, who hosts our store and processes transactions. Shopify may process your personal information in accordance with their own privacy policy.
  • Delivery and courier partners — to fulfil and deliver your orders.
  • Payment processors — to securely handle payment transactions.
  • Marketing platforms — where you have consented to receive marketing communications.
  • Legal and regulatory authorities — where required by law.

4. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

  • Right of access — you can request a copy of the personal data we hold about you.
  • Right to rectification — you can request that we correct inaccurate or incomplete data.
  • Right to erasure — you can request that we delete your personal data in certain circumstances.
  • Right to restrict processing — you can request that we limit how we use your data.
  • Right to data portability — you can request a copy of your data in a portable format.
  • Right to object — you can object to our processing of your data, including for direct marketing.

To exercise any of these rights, please contact us at sales@garagefloortilesuk.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

5. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and deliver relevant content. You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our website.

We use the following types of cookies:

  • Essential cookies — necessary for the website to function (e.g., shopping cart, login).
  • Analytical cookies — to understand how visitors use our website.
  • Marketing cookies — to deliver relevant advertising (only used with your consent).

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order and transaction records are typically retained for 7 years to comply with HMRC requirements.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our website is hosted on Shopify's secure platform, which maintains PCI compliance for payment processing.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: